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Terms & Conditions

Shipwize and Circles Terms and Conditions

Last Updated: October 23, 2025

1. Introduction

Welcome to Shipwize Services Ltd and Circles Logistics Ltd ("we," "us," "our," or collectively "the Companies").

These Terms and Conditions ("Terms") govern your access to and use of our services — including the websites shipwize.com and circlesja.com, our mobile applications, customer portals, logistics tracking systems, and any related digital platforms (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

These Terms are governed by the laws of Jamaica, including the Electronic Transactions Act 2006, the Consumer Protection Act 2005, and all other applicable local and international regulations.

2. Scope

These Terms apply to all users of our Services, including:

  • Registered account holders and guest users
  • Individuals, businesses, and agents using Shipwize or Circles platforms
  • Any party accessing our Services through a mobile app, web browser, or third-party integration

These Terms do not apply to third-party websites, services, or applications that we do not control, even if linked from our platforms.

3. Definitions

  • Account – a unique profile you create to access our Services.
  • Affiliate – an entity that controls, is controlled by, or is under common control with either Company.
  • Companies / we / us / our – Shipwize Services Ltd and Circles Logistics Ltd, both headquartered in Kingston, Jamaica.
  • Content – any text, images, data, or other materials available through our Services.
  • Order – a confirmed shipment, delivery, or logistics request placed through the Services.
  • Services – all digital and physical logistics services provided by the Companies, including shipping, package handling, delivery, and related offerings.
  • User / you / your – any individual or entity accessing or using our Services.

4. Eligibility and Account Registration

To access certain features, you must create an Account. By doing so, you confirm that:

  • You are at least 16 years of age;
  • All registration information you provide is accurate, current, and complete;
  • You will keep your account credentials confidential and notify us immediately of any unauthorized use;
  • You are legally capable of entering into a binding agreement in your jurisdiction.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Our Services

Shipwize and Circles provide logistics and courier services including but not limited to:

  • International and domestic package shipping and forwarding
  • Customs brokerage and documentation assistance
  • Real-time shipment tracking
  • Pickup and last-mile delivery
  • Consolidated freight and bulk shipping solutions

Service availability, pricing, and features may vary by location and are subject to change without notice. We will make reasonable efforts to communicate material service changes in advance.

6. Orders, Payments, and Fees

All Orders placed through our Services are subject to the following conditions:

Item Policy
Pricing Prices are quoted in Jamaican Dollars (JMD) or US Dollars (USD) as displayed. Taxes and duties may apply.
Payment Accepted methods include credit/debit cards, bank transfer, and approved digital wallets. Payment is due at the time of Order confirmation.
Customs & Duties The recipient is responsible for all applicable import duties, taxes, and customs fees unless explicitly included in the quoted service fee.
Refunds Refunds are subject to our Refund Policy. Contact us within 14 days of an issue for review.
Disputed Charges Contact us at info@shipwize.com before initiating a chargeback. We aim to resolve disputes within 10 business days.

7. Prohibited Items and Uses

You agree not to use our Services to ship, handle, or facilitate:

  • Illegal substances, controlled drugs, or contraband
  • Weapons, firearms, ammunition, or explosives
  • Counterfeit, pirated, or intellectual property-infringing goods
  • Perishable goods without prior written authorization
  • Hazardous materials unless certified and pre-approved
  • Any goods prohibited by Jamaican law, US regulations, or destination-country laws

We reserve the right to inspect, refuse, return, or dispose of any shipment that violates these restrictions, and to report such shipments to the appropriate authorities.

8. Liability and Limitations

To the maximum extent permitted by applicable law:

  • Loss or Damage: Our liability for lost or damaged shipments is limited to the declared value of the goods or the applicable service fee paid, whichever is lower, unless additional insurance was purchased.
  • Delays: We are not liable for delays caused by customs authorities, weather, third-party carriers, civil unrest, or other events beyond our reasonable control.
  • Indirect Damages: We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
  • Service Interruptions: We do not guarantee uninterrupted or error-free access to our digital platforms.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any other liability that cannot be excluded under Jamaican law.

9. Intellectual Property

All content on our Services — including logos, trademarks, software, text, graphics, and design — is owned by or licensed to the Companies and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent.

Any feedback, suggestions, or ideas you submit to us may be used by the Companies without obligation or compensation to you.

10. Third-Party Services

Our Services may integrate with or link to third-party platforms, payment processors, or carriers. We are not responsible for the practices, content, or reliability of such third parties.

Use of third-party services is subject to their own terms and privacy policies. We encourage you to review these before engaging with them.

11. Termination and Suspension

We may suspend or terminate your access to the Services at any time and without prior notice if:

  • You breach any provision of these Terms;
  • We reasonably suspect fraudulent, unlawful, or abusive behavior;
  • We are required to do so by law or regulatory order.

You may close your account at any time by contacting us (see Section 14). Upon termination, outstanding obligations — including payment of fees or outstanding shipments — remain enforceable.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Jamaica.

Any dispute arising from or relating to these Terms or our Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Kingston, Jamaica, in accordance with the Arbitration Act (Jamaica).

Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Companies, their Affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising from:

  • Your use of the Services;
  • Your violation of these Terms;
  • Any shipment you arrange that causes harm or violates applicable law;
  • Your infringement of any third-party rights.

14. Contact Us

For questions, requests, or concerns about these Terms, please contact:

15. Changes to These Terms

We may revise these Terms periodically to reflect operational, legal, or regulatory updates.

The latest version will always appear on our websites.

If we make material changes, we will notify users by email or in-app notice before the new terms take effect. Continued use of our Services after such notice constitutes acceptance of the revised Terms.