Legal

Terms & Conditions

Shipwize and Circles Terms and Conditions

Last Updated: October 12, 2026

1. Introduction

Welcome to Shipwize Services Ltd and Circles Logistics Ltd ("we," "us," "our," or collectively "the Companies").

These Terms and Conditions ("Terms") govern your access to and use of our services — including the websites shipwize.com and circlesja.com, our mobile applications, customer portals, logistics tracking systems, and any related digital platforms (collectively, the "Services").

The Services are delivered through four connected parts: our public websites; the customer dashboard and mobile applications where you sign in, the web dashboard being at dashboard.circlesja.com; the service that connects them to your account, package, and billing records; and the internal application our staff use at our warehouse and branches. These Terms apply to all of them.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

These Terms are governed by the laws of Jamaica, including the Electronic Transactions Act 2006, the Consumer Protection Act 2005, and all other applicable local and international regulations.

2. Scope

These Terms apply to all users of our Services, including:

Registered account holders and guest users
Individuals, businesses, and agents using Shipwize or Circles platforms
Any party accessing our Services through a mobile app, web browser, or third-party integration

These Terms do not apply to third-party websites, services, or applications that we do not control, even if linked from our platforms.

3. Definitions

Account – a unique profile you create to access our Services.
Affiliate – an entity that controls, is controlled by, or is under common control with either Company.
Authorized Collector – a person you name on your Account as allowed to collect your packages on your behalf (Section 9).
Companies / we / us / our – Shipwize Services Ltd and Circles Logistics Ltd, both headquartered in Kingston, Jamaica.
Content – any text, images, data, or other materials available through our Services.
Dashboard – the signed-in customer application at dashboard.circlesja.com, where you manage your Account.
Notification Service – the optional WhatsApp package updates described in Section 6.
Order – a confirmed shipment, delivery, or logistics request placed through the Services.
Pickup Branch – the branch or pickup zone your Account is assigned to, where your packages are held for you to collect.
Services – all digital and physical logistics services provided by the Companies, including shipping, package handling, delivery, and related offerings.
Signed-in Device – a phone or tablet on which our mobile application is signed in to your Account.
Suite Number – the mailbox identifier we assign to your Account, which you add to your U.S. shipping address so that arriving packages can be matched to you.
User / you / your – any individual or entity accessing or using our Services.

4. Eligibility and Account Registration

To access certain features, you must create an Account. By doing so, you confirm that:

You are at least 16 years of age;
All registration information you provide is accurate, current, and complete;
You will keep your account credentials confidential and notify us immediately of any unauthorized use;
You are legally capable of entering into a binding agreement in your jurisdiction.

Your Account is personal to you. Anyone who signs in with your credentials, or who you name as an authorized collector, is treated as acting with your permission until you tell us otherwise.

Keep the details on your Account accurate in the Dashboard. Two of them have conditions worth knowing. Changing the email address on your Account takes effect only after you enter a code we send to the new address, so an address you cannot receive mail at cannot be set. And the people you list as authorized collectors can be told which of your packages are ready and can collect them on your behalf, so remove anyone who should no longer be able to.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Our Services

Shipwize and Circles provide logistics and courier services including but not limited to:

International and domestic package shipping and forwarding
A U.S. mailbox and suite number for receiving your online purchases
Customs brokerage and documentation assistance
Real-time shipment tracking through your online account and our mobile applications
An online account — the Dashboard — showing your suite number and U.S. shipping address, your packages, invoices and receipts, what you owe, your store credit, reward points and referrals, and where you keep your own details up to date
Status updates by email, and optional package updates by WhatsApp (Section 6)
In our mobile application, and in the Dashboard where it offers them: a choice between pickup and home delivery, requests to collect from a different branch, authorized collectors, two-step sign-in, a list of the devices signed in to your Account, copies of your invoices, receipts, and monthly statements to download, directions to a branch, and closing your Account (Sections 9, 10, 11, and 17)
Pickup and last-mile delivery
Consolidated freight and bulk shipping solutions

Service availability, pricing, and features may vary by location and are subject to change without notice. We will make reasonable efforts to communicate material service changes in advance.

6. WhatsApp Package Notifications

We offer an optional Notification Service that sends package updates to your WhatsApp number. These conditions apply to it. How the personal information involved is handled is described in Section 6 of our Privacy Policy.

It is optional and additional. You never have to use it, and it replaces nothing. Your online account remains the authoritative record of your packages, and the status emails you already receive are unaffected.
Consent is a two-step process. Ticking the box on our website, in the mobile application, at our counter, or on the signup form does not switch notifications on. It causes exactly one WhatsApp message asking you to confirm. Notifications begin only after you confirm inside WhatsApp, and not before.
What is sent. A notification contains the package status, the tracking numbers of the packages concerned, and your suite number. We never send payment or card details, bank information, or identity-document data over WhatsApp.
How often. Four statuses trigger a message — Received In Miami, Arrived In Jamaica, Ready for Pickup, and Delivered to Client — so roughly one message per package per stage. Packages that reach the same stage at about the same time are combined into a single message.
Delivery is not guaranteed. Messages are carried by the WhatsApp Business Platform, operated by Meta Platforms — a third party we do not control — and also depend on your number, your device, and your network. We do not guarantee that any notification will be delivered, or delivered at a particular time. A late, missing, or undelivered notification does not extend a deadline, waive a storage or other charge, or create liability for us, and you should not rely on WhatsApp alone to know the state of your packages.
Standard carrier or data charges may apply. We do not charge for the Notification Service, but the cost of receiving messages on your mobile or data plan is yours.
It is not a support channel. The messages are one-way. Apart from confirming or stopping notifications, we do not monitor or reply to messages sent to that number. Use the contact details in Section 20 instead.
Give us a number you control. You are responsible for the number you provide and for keeping it current. A number that belongs to someone else will show that person information about your packages.
Stopping it. You can withdraw consent at any time — in your account on our website, in the mobile application, at our counter, or by replying STOP in WhatsApp. Withdrawing has no effect on any other part of your service.
We may change or withdraw it. The Notification Service is a convenience offered alongside the shipping service you pay for, not part of it, and we may change, suspend, or discontinue it.

7. Rate Estimates

The rate estimators we offer — the one on our public website and the one inside your account on the Dashboard — return an estimate of freight only, based on the commodity, declared value, and weight you enter, with weight rounded up to the next whole pound. It does not include duty, GCT, the airline fuel surcharge, insurance, customs clearance, or any other charge, and it is not a quote, an offer, or a binding price.

What you owe is calculated on the actual package once we have received, weighed, and classified it, and that amount is what appears on your invoice.

The estimate inside your account is worked out against your account, but it is still an estimate and not a quote. Rates and discounts change, so the same entries can return a different figure on a different day.

8. Orders, Payments, and Fees

All Orders placed through our Services are subject to the following conditions:

Item	Policy
Pricing	Prices are quoted in Jamaican Dollars (JMD) or US Dollars (USD) as displayed. Taxes and duties may apply.
Payment	Accepted methods include credit/debit cards, bank transfer, and approved digital wallets. Payment is due at the time of Order confirmation.
Customs & Duties	The recipient is responsible for all applicable import duties, taxes, and customs fees unless explicitly included in the quoted service fee.
Paying	The Dashboard shows what you owe, your invoices, and your receipts. It does not take payment: no card or bank details are asked for or entered there.
Store Credit	Store credit is a balance held on your Account and applied against what you owe us. Every adjustment is recorded with its reason and the member of staff who made it.
Reward Points	One reward point is earned when payment for a package is completed. Points may be redeemed for store credit at a rate we set and may change from time to time.
Referral Credit	If someone signs up using your referral code, the credit is earned once that customer's first package has arrived in Jamaica — not when they sign up. Credit is applied against what you owe.
Refunds	Refunds are subject to our Refund Policy. Contact us within 14 days of an issue for review.
Disputed Charges	Contact us at info@shipwize.com before initiating a chargeback. We aim to resolve disputes within 10 business days.

9. Pickup, Home Delivery, and Authorized Collectors

Your packages are held for you at your Pickup Branch unless you have chosen home delivery. This section sets out how you can change that, and who can collect for you.

Your Pickup Branch. Your Account is assigned to a Pickup Branch, and our staff manage that assignment. Where your application offers it, you can ask to collect from a different branch; you can also ask us directly. A request is not itself a change: we notify our staff by email, and the change takes effect when they move your Account. Until then your packages continue to go to your current branch, and a package that has already been sent to a branch may have to be collected there.

Home delivery. Instead of collecting from a branch, you can ask us to deliver your packages to an address in Jamaica.

Where delivery is free. Delivery to an address in Kingston or St. Andrew is free. Delivery elsewhere in Jamaica is available, but additional charges may apply, and any delivery charge is added to what you owe and shown on your invoice.
Store credit, rewards points, and referral credit. Choosing home delivery does not change these. Store credit, rewards points, and referral credit are earned, held, and applied in the same way whether your packages are delivered to you or collected from a branch.
When it starts. When you switch to delivery, change your delivery address, or switch back to pickup, we notify our staff by email so that they can set your Account up accordingly — for delivery, by moving your Account to our delivery zone. The change takes effect when they have done so, and until then your packages are handled as before.
Your address and directions. You are responsible for giving us a complete and accurate address and directions, and for keeping them current. We share your name, contact number, delivery address, and directions with the staff member, driver, or courier who makes the delivery.
Making the delivery. Delivery days and times are not guaranteed. We may decline, postpone, or stop deliveries to an address we cannot reach safely or find with the details given, or where a package needs to be paid for, inspected, or signed for in person, and we may then hold the package at your Pickup Branch instead.

The six-month rule. You can change your delivery preference — pickup or delivery, and your delivery address — once every six calendar months, counted from your last change: a change made on October 10 allows the next one from April 10. Requests to change your Pickup Branch follow the same rule. A change our staff make at your request counts as a change. Delivery directions are not covered by the rule and can be updated at any time. Before you confirm a change, the application tells you the date of the next one you will be able to make. If your circumstances change inside the six months — you move home, for example — contact us; we may make the change for you at our discretion.

Authorized collectors. You can name up to fifty people who may collect your packages for you. For each one you give us their full name; in our mobile application you may also give their phone number, the type of identification they will show (driver's licence, passport, national ID, or voter ID) and its number, and whether they may collect all of your packages or only one.

Their consent is your responsibility. These are another person's details. By adding someone you confirm that they have agreed to be named, that you have told them we will hold their details and show them to our staff when they collect, as described in our Privacy Policy, and that the details are correct.
What we show. We show you only the last four characters of an identification number. Our staff see the full number so that they can check it at pickup.
Release at pickup. An authorized collector must show valid identification in the name on your Account's list, matching the type and number you gave where you gave them. We may refuse to release a package if the identification does not match, if we have reason to doubt the person's identity or authority, or if the package must first be paid for, and we are not responsible for a refusal made in good faith.
Once released. A package released to a person who showed identification matching your list is treated as collected by you. What happens to it after that, and anything your collector does at our counter, is your responsibility.
Keeping the list current. Remove anyone who should no longer collect for you. A removal takes effect when it is saved; we cannot undo a release made before then.

10. Account Security, Signed-in Devices, and Passkeys

You are responsible for keeping your password, your email account, your sign-in codes, and the devices you sign in on secure, and for everything done through your Account by anyone using them. Tell us straight away if you think someone else has used your Account.

Changing your password signs your Account out of every device, including the one you made the change on, and removes their push-notification registrations. You then sign in again with the new password.
Two-step sign-in is optional. When it is on, signing in to our mobile application with your password on a device your Account has not already verified sends a six-digit code to the email address on your Account; the code works once, for ten minutes, and only a limited number of wrong attempts are allowed. Turning the setting on or off needs your current password, and we email you whenever it changes. It currently applies to password sign-in in our mobile application; it does not apply to passkey sign-in or to the Dashboard. A device is asked for a code again if you sign it out from your list of signed-in devices or it has not been used for sixty days.
Signed-in devices. Our mobile application can list the devices signed in to your Account, with each device's name, platform, application version, and when it signed in and was last used, and lets you sign out any of them, or all but the one you are using. A device you sign out loses access at its next request and stops receiving push notifications. We keep these records for security, as described in our Privacy Policy.
Passkeys. Where your device supports them, you can sign in to our mobile application with a passkey instead of your password. The passkey is kept by your device or its password manager, and we hold only the public part needed to check it; anyone who can unlock your device may be able to use it, so keep your device locked and remove passkeys you no longer want.

These features reduce the risk of someone else using your Account; they do not remove it. If we reasonably suspect that your Account or a device is being misused, we may sign it out, require you to verify your identity, or suspend access until the matter is resolved. We are not responsible for loss caused by someone using your credentials, codes, email account, or devices, except to the extent the loss results from our own failure to take reasonable security measures.

11. Push Notifications, Downloaded Documents, and Directions

Push notifications. If you allow notifications on your device, our mobile application can alert you about your packages. Some of those alerts are push notifications we send through Google's Firebase Cloud Messaging and, on Apple devices, Apple's push notification service; others are produced by the application on your device from your package list. To send push notifications we keep a registration for each device, linked to your Account. Signing a device out from your list of signed-in devices, changing your password, or closing your Account removes those registrations, and a device registers again the next time you sign in on it. You can turn notifications off at any time in your device's settings. Like the Notification Service in Section 6, push notifications are a convenience: we do not guarantee that any of them arrives, or arrives on time.

Invoices, receipts, and statements you download. Your Account lets you download your invoices and receipts, and a monthly statement of your account, as PDF files.

They are copies. Each file is produced from our records at the time you download it, by our systems or by the application on your device. Our records are the authoritative account of what you owe and what you have paid. If a downloaded copy differs from them, our records prevail, and we will correct an error in either when we find it.
They show a moment in time. A statement shows each invoice with the status it has when you download it, so the same month can read differently later. Jamaican-dollar figures are converted from U.S. dollars at the exchange rate recorded on the document or, where none is recorded, the rate in force when the copy is produced.
Keep them safe. A downloaded file contains your name, suite number, and account details. Once it is on your device or you share it, keeping it secure is your responsibility.
Do not alter them. You may not alter a document we produce or present an altered copy as one of ours.

Directions to a branch. Where our mobile application lets you get directions to a branch, it hands the branch's address to the maps application on your device, such as Google Maps or Apple Maps. From then on you are using that provider's service under its own terms; we send it nothing about you or your Account, and the directions, maps, and travel times it shows are its own, not ours.

12. Prohibited Items and Uses

You agree not to use our Services to ship, handle, or facilitate:

Illegal substances, controlled drugs, or contraband
Weapons, firearms, ammunition, or explosives
Counterfeit, pirated, or intellectual property-infringing goods
Perishable goods without prior written authorization
Hazardous materials unless certified and pre-approved
Any goods prohibited by Jamaican law, US regulations, or destination-country laws

We reserve the right to inspect, refuse, return, or dispose of any shipment that violates these restrictions, and to report such shipments to the appropriate authorities.

You are responsible for the accuracy of what you declare to us. Declaring the contents or value of a package incorrectly may result in customs penalties, delays, or seizure, and those consequences are yours.

13. Acceptable Use of Our Digital Platform

You may use our websites, the Dashboard, and our applications only for your own dealings with us, and you agree not to:

Sign in to, or try to reach, an account or records that are not yours, or let anyone else use your credentials;
Use bots, scrapers, or other automated means to access the platform, other than our own applications used as intended;
Try to get around a security control, a rate limit, or a check that tells a person from an automated script, or test the platform for vulnerabilities without our written permission;
Interfere with or overload the platform, or copy, decompile, or reverse-engineer our applications except as the law expressly allows;
Give us false details, including a false delivery address or someone else's details as an authorized collector without their agreement.

Rate limits. To protect your Account and the platform, we limit how often certain actions can be repeated in a short time — among them signing in, requesting and entering sign-in codes, changing your password or security settings, signing devices out, changing your delivery details or authorized collectors, and closing your Account. An attempt over the limit is refused, and you are told how long to wait before trying again. We set and change these limits without notice.

If we reasonably believe the platform is being misused, we may block the requests concerned, suspend the Account involved under Section 17, and report the matter to the appropriate authorities.

14. Liability and Limitations

To the maximum extent permitted by applicable law:

Loss or Damage: Our liability for lost or damaged shipments is limited to the declared value of the goods or the applicable service fee paid, whichever is lower, unless additional insurance was purchased.
Delays: We are not liable for delays caused by customs authorities, weather, third-party carriers, civil unrest, or other events beyond our reasonable control.
Notifications: We are not liable for an email, WhatsApp, or push notification that is delayed, undelivered, or sent to a number, address, or device you gave us in error. Notifications are a convenience; your online account is the record to rely on.
Collection and Delivery: We are not liable for a package after we have released it to you or to an authorized collector who showed identification matching your list, or delivered it to the address and in line with the directions you gave us, or for refusing in good faith to release a package under Section 9.
Account Security: We are not liable for loss caused by someone using your credentials, sign-in codes, email account, or devices, except as set out in Section 10.
Downloaded Documents: Where a downloaded invoice, receipt, or statement differs from our records, our records prevail (Section 11).
Third-Party Applications: Directions, maps, travel times, and other information shown by a maps application or other third-party service are that provider's, not ours, and we do not guarantee them.
Indirect Damages: We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
Service Interruptions: We do not guarantee uninterrupted or error-free access to our digital platforms.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any other liability that cannot be excluded under Jamaican law.

15. Intellectual Property

All content on our Services — including logos, trademarks, software, text, graphics, and design — is owned by or licensed to the Companies and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent.

Any feedback, suggestions, or ideas you submit to us may be used by the Companies without obligation or compensation to you.

We grant you a personal, limited, non-exclusive, non-transferable, and revocable licence to install and use our mobile applications on devices you own or control, solely to use the Services. The licence ends when your Account is closed or your access is terminated. The terms of the app store you download an application from also apply to it; the store's operator is not a party to these Terms and is not responsible for the application or for supporting it.

16. Third-Party Services

Our Services may integrate with or link to third-party platforms, payment processors, or carriers. We are not responsible for the practices, content, or reliability of such third parties.

This includes the WhatsApp Business Platform operated by Meta Platforms, which carries the Notification Service described in Section 6 and which you use subject to Meta's own terms.

It also includes Cloudflare, whose Turnstile check runs on the Dashboard's registration, sign-in, and password-reset pages to stop them being attacked automatically. The check has to pass before we will act on any of those three requests, so a browser that blocks it cannot complete them.

Our mobile application also uses Google's Firebase Cloud Messaging and Apple's push notification service to deliver push notifications, and hands a branch's address to the maps application on your device when you ask for directions (Section 11).

Use of third-party services is subject to their own terms and privacy policies. We encourage you to review these before engaging with them.

17. Termination, Suspension, and Closing Your Account

We may suspend or terminate your access to the Services at any time and without prior notice if:

You breach any provision of these Terms;
We reasonably suspect fraudulent, unlawful, or abusive behavior;
We are required to do so by law or regulatory order.

Closing your Account yourself. You may close your Account at any time: in our mobile application, under Password & Security, or by contacting us (see Section 20). The Dashboard does not yet have an option that does it. Closing in the application takes three confirming steps: it asks for your current password, asks why you are leaving — you choose a reason from a list and may add a comment of your own — and asks you to confirm. The reason is kept with your closed Account record and used as our Privacy Policy describes.

An Account cannot be closed while money is owed on it, including for a package delivered but not yet paid for, or while a package is still on its way to you, waiting to be collected, paid for but not yet collected, or held for follow-up. Settle the balance and collect your packages first, or contact us.

What closing does. Closing takes effect immediately and cannot be undone from the application. It ends sign-in to your Account, signs out every device and browser, removes the devices' push-notification registrations, revokes your passkeys, turns off two-step sign-in, removes your authorized collectors, and archives your Account. We send a confirmation to the email address on your Account. Closing does not by itself withdraw your consent to the Notification Service; you can withdraw that at any time as described in Section 6.

What closing does not do. Closing is not the deletion of every record about you. Your invoices, receipts, payment history, package and customs records, and the identity details the law requires us to keep for customs and tax purposes are retained for as long as applicable law requires and then disposed of, as described in our Privacy Policy, which also explains how to ask us to erase what the law does not require us to keep.

Do not ship anything further to your suite number once your Account is closed. Upon termination or closure, outstanding obligations — including payment of fees or outstanding shipments — remain enforceable. Store credit, reward points, and referral credit are applied against what you owe and are not paid out when an Account is closed, except where a refund is due under our Refund Policy or the law requires otherwise.

18. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Jamaica.

Any dispute arising from or relating to these Terms or our Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Kingston, Jamaica, in accordance with the Arbitration Act (Jamaica).

Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

19. Indemnification

You agree to indemnify, defend, and hold harmless the Companies, their Affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising from:

Your use of the Services;
Your violation of these Terms;
Any shipment you arrange that causes harm or violates applicable law;
Any person you name as an authorized collector, or any delivery address or directions you give us, including a claim by that person that they did not agree to be named;
Anything done through your Account by someone using your credentials, sign-in codes, email account, or devices;
Your infringement of any third-party rights.

20. Contact Us

For questions, requests, or concerns about these Terms, please contact:

Shipwize Services Ltd
Kingston, Jamaica
info@shipwize.com
876-619-SHIP (7447)

Circles Logistics Ltd
Kingston, Jamaica
info@circlesja.com
circlesja.com
876-619-SHIP (7447)

21. Changes to These Terms

We may revise these Terms periodically to reflect operational, legal, or regulatory updates, and when we add, change, or withdraw a feature of the Services.

The latest version will always appear on our websites, and the "Last Updated" date at the top of this page is the date it took effect.

If we make material changes, we will notify users by email or in-app notice before the new terms take effect. A change needed to comply with the law or to protect the security of the Services may take effect sooner. Continued use of our Services after such notice constitutes acceptance of the revised Terms. If you do not accept a change, stop using the Services and close your Account under Section 17.

The October 12, 2026 revision added Sections 9 (Pickup, Home Delivery, and Authorized Collectors), 10 (Account Security, Signed-in Devices, and Passkeys), 11 (Push Notifications, Downloaded Documents, and Directions), 13 (Acceptable Use of Our Digital Platform), and 22 (General), added closing your Account to Section 17, and renumbered the sections in between.

22. General

Electronic communications. You agree that we may give you notices, invoices, receipts, statements, and other documents electronically — by email, in your Account, or in our applications — and that they satisfy any requirement that they be in writing, as the Electronic Transactions Act 2006 allows.
Entire agreement. These Terms, our Privacy Policy, and any terms shown to you for a particular service or offer make up the whole agreement between you and us about the Services.
Severability. If a court or arbitrator finds any part of these Terms unenforceable, that part is applied to the fullest extent allowed and the rest remains in force.
No waiver. If we do not enforce a provision at once, we have not given up the right to enforce it later.
Assignment. You may not transfer your Account or your rights under these Terms. We may transfer ours to an Affiliate or to a successor to our business, and our Privacy Policy explains what that means for your data.
Survival. Provisions that by their nature should continue after your Account is closed or your access ends — including those on payment, liability, indemnification, records, and disputes — continue to apply.